We understand that convenience and peace of mind are essential when shopping online. That's why we've designed our delivery and returns process with you in mind. On this page, you'll find all the information you need to ensure a smooth and hassle-free shopping experience. Whether you're curious about our delivery options or need guidance on returns, we've got you covered.
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to customer@semavite.com.
- All
- Delivery
- Returns
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Delivery
Tracking and order status can be found in the delivery update emails sent at every stage of the process, or by signing in to your account to see the latest status. If you do not currently have an account, then you can create one here.
Occasionally packages are returned to us as undeliverable because they have been refused, unclaimed or the delivery address is incorrect. If this happens, you are able to get the package re-sent. If you no longer require the package, the value of the items contained will be refunded, less any extra shipping costs incurred for the carrier to return the package to us. No delivery charges, original or otherwise, will be refunded.
If delivery is attempted and you are not there to receive it, a card may be left asking you to collect the parcel from your local collection point, which will be much closer than the nearest depot of a national carrier. At the time of ordering, you may also specify that the order is delivered to your work address if you are unable to be at home to receive it.
Returns
Items can be returned if they are damaged, faulty, if we have made an error with the order, or if they are unwanted. Items need to be unopened (with any seals and shrink wrap intact) and in the original packaging. We can only accept the return of opened items if they are faulty.
If an item is no longer required, then you have 14 days to contact us regarding the return of the item(s) from the date of receiving the order. You then have 14 days to return your item(s).
If an item is damaged or faulty then you may be eligible for a refund up to 30 days after purchase. Between 30 days and six months, you're only entitled to a replacement, not a refund.
Photographic evidence may be requested to support your claim for damaged, faulty or missing items. We will then process refunds accordingly on receipt of the items back to us.
Please follow the steps below to enable us to process your refund efficiently:
1. Wrap the item securely in its original packaging with all accompanying documentation.
2. Contact Customer Services at customer@semavite.com, who will provide you with a return address providing you are able to return your order under the returns policy outlined above.
3. We will notify you via e-mail when we have processed your refund.
If an item is missing from your order, please contact Customer Services at: customer@semavite.com as soon as you receive your order, ideally within three days.
If you are missing more than one item, please remember that heavy orders may be split into two or more parcels.